Withdrawing Funds from Your Balance
When you want to move winnings back to your wallet, head to the cashier and select Withdraw. The payout goes to the same method you used to deposit — Touch 'n Go eWallet, Boost, or GrabPay — which keeps the money path short and familiar. DuitNow and FPX withdrawals route to your registered bank account. Before your first withdrawal, account verification is
required; once that step is done, subsequent requests move through the same flow without repeating the document upload. Processing times depend on the payment provider and are not something we can fix to a specific minute count, but the path is clear and trackable from your account history.
- Go to Withdraw — Open the cashier, select Withdraw, and choose the wallet or bank account you want to receive the funds.
- Enter the withdrawal amount — Type in the amount — the cashier shows the minimum and any applicable conditions for your account tier.
- Complete identity verification — First-time withdrawals require a completed KYC check; returning requests skip this if verification is already approved.
- Track the request — Your account history logs the withdrawal status so you can see when the payment provider picks it up.