Reference

What You Agree To When You Use asianbookie2

These terms set out the rules that apply the moment you open an account with us — covering how your account works, how deposits and withdrawals are handled, and what we each expect from the relationship.

Account eligibility conditionsDeposit & withdrawal rulesTouch 'n Go eWallet, Boost, GrabPay usageAccount suspension processGoverning jurisdiction
asianbookie2 What You Agree To When You Use asianbookie2
DATA AND SECURITY

How We Handle Your Account Data

Your account data is held under access controls and encrypted in transit. We collect what we need to operate your account — registration details, payment records for methods like GrabPay and FPX, and session activity — and we retain it in line with our data retention schedule. You can request a summary of the data we hold on your account through our support team at any time.

Data Retention

We keep your account records for the period required by the terms governing your account. After that period, personal data is deleted or anonymised according to our internal schedule.

Cookie Use

Cookies are used to keep your session active, remember your preferred payment method, and measure site performance. You can adjust cookie settings through your browser at any time.

Account Security

Every login is protected by a one-time PIN sent to your registered mobile number. Any unrecognised login attempt should be reported to us immediately so we can lock the account.

Requesting Changes

To update your registered details or request a review of data we hold, contact our support team via live chat or email with your account ID and a description of the change needed.

CONTACT PATHS

Reach Us About Any Terms Question

If a clause in these terms is unclear, or you want to dispute a decision made against your account, our support team handles policy queries directly. Raise your concern through any of the channels below and we will respond with a reference number so you can track the outcome.

Live Chat Start a live chat session from any page on the site. A support agent will log your query and provide a case reference for follow-up on terms-related matters.
Email Support Send a detailed account of your terms concern to our support address. Email is the recommended path for formal disputes or written records of your account history.
Account Help Centre The Help Centre holds policy summaries, deposit rules for Touch 'n Go eWallet and Boost, and withdrawal verification steps — check there first for common account questions.

Common Questions About These Terms

The questions below cover what we hear most often when it comes to how these terms work in practice — from account access to payment rules and what happens when terms change.

They take effect as soon as you complete registration. Opening an account means you have accepted the current version of these terms in full, including the payment and withdrawal conditions.

Yes. We notify you of material changes via your registered contact details before the new terms go live. Continuing to use your account after the notice period means you accept the updated version.

Touch 'n Go eWallet and Boost are supported deposit methods under these terms for eligible accounts in regions where local law permits. Withdrawals follow the same method where the payment rail allows it.

We will notify you of a suspension via your registered contact method and state the reason. You can raise a formal dispute through our support team using the email or live chat channel.

Submit a data request through our support team — live chat or email works — with your account ID. We will respond within the timeframe set out in our data retention policy.

Account eligibility depends on local law and is available where local law permits. You must meet the age and residency conditions applicable in your jurisdiction at the time of registration.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.